Startup Membership (1st/2nd year)

$99 _$999 per year^*

Unlimited access to our team of experts, standing by for all your DevOps and Cloud Infrastructure questions.
* Available in AU, CA, NZ, GB, US and EEA countries
* Sales tax applicable
* Discount code required from affiliated investors or accelerators, for startups actively operating for under 2 years; Alternatively apply directly with us below

• Start the Benefits
• Apply Now

• Login
• Profile & Billing
• Knowledge Base
• Book Consultation
• Logout

Send your questions to: advice AT cloud.fabrhq.com

The following terms apply to our FABR Cloud Advice Membership service:

(a) General retainer: The FABR Cloud Advice Membership is a general retainer and does not involve any individual projects. If you require any additional projects beyond the scope of the retainer, we will provide you with an Additional Project Proposal for those projects.
(b) Video calls: We will provide you with an online link to our call booking system. To claim inclusive video calls under your membership, you must book in a time using this link whenever you want to chat with our advisers. Calls are intended to answer basic questions in DevOps and cloud infrastructure and do not include reviewing documents and emails or providing advice that requires time beyond the time of our advisers on the phone. Calls are intended to be used for simple, ad-hoc questions. Calls are limited to a maximum of 30 minutes. If a call is initiated by us to discuss topics and questions, it would not count towards your inclusive video calls.
(c) Emails: We will provide you with an email address for you to send topics and questions to us for consultation. To claim emails under your membership, you must use the email address provided to contact our advisers. Emails are intended to answer basic questions in DevOps and cloud infrastructure and do not include reviewing documents and emails or providing advice that requires time beyond the time of our advisers on the phone. Calls are intended to be used for simple, ad-hoc questions.
(d) Fair usage: Our membership is subject to a ‘fair usage’ policy, under which you must not use the service in a way that a reasonable person would consider to be unreasonable. This includes (without limitation) requesting multiple phone calls or sending emails on a single topic or quick questions as an attempt to avoid commissioning project work and requesting our advisers to provide professional advice or answers to complex questions without an opportunity to fully consider issues. We reserve the right to determine whether the fair usage policy has been breached and cancel your membership, provided we issue a full refund of the fees for the current payment period.
(e) Multiple entities: The membership is only valid for one business, for a single entity. The membership cannot be applied to other entities or businesses. We may, in our absolute discretion, extend certain membership benefits to related entities provided the work is (in our opinion) occasional and minor and is limited strictly to work in relation to the same business that is a FABR Cloud Advice Member, but we reserve the right to require at any time that you purchase another membership subscription for any related entity.
(f) Areas of expertise: As part of your consultations, we can provide you with advice on any of the areas of cloud infrastructure and operations that we service and in our reasonable opinion, we are qualified to advise on. This includes software development, quality assurance, deployment, configuration and monitoring. There are certain areas we can’t advise on, including disputes, regulatory advice or employee issues. If we can’t advise on your situation, we can help refer you to another provider who can.
(g) Discounts: Your service includes 10% discounts on project work we agree to undertake for you in cloud infrastructure. The ‘discount’ means you’ll pay 10% less than the price we
would otherwise charge a customer who wasn’t a member for the same job if they requested it on the same date that you do (as a member). You can view our current standard pricing at https://fabrhq.com, although note that many prices listed there are starting prices; and the exact price for many types of project work depends on the complexity of the request. Please also note that our standard pricing may change throughout the year at our discretion. We also sometimes give introductory or other special pricing to non-members for various reasons, including as part of promotions and first-time client discounts, and your 10% member discounts will not be calculated with reference to these special prices.
(h) Conflicts: We reserve the right to refuse to provide advice to you (including any fixed-fee advice or phone and email consultations) which if provided would, in our reasonable opinion, create or cause an actual or potential conflict of interest. If these circumstances arise, we will use reasonable endeavours to introduce you to an alternative advisory provider who may be able to assist.
(i) Active Billing Method: In order to maintain access to the FABR Cloud Advice Membership, you must maintain an active credit card or other billing methods in the billing section of the member portal. This includes where we have provided a discount offer to you, which enables you to access the Membership at a discounted rate. If you wish to remove your billing method, your Membership will be cancelled and you will no longer have access to the benefits of the FABR Cloud Advice Membership.
(j) FAQs: Our FAQs, accessible at https://fabr.outseta.com/support/kb, set out further details of inclusions and exclusions of our membership service. These FAQs are incorporated into these terms and will prevail over these terms to the extent of any inconsistency.
(k) Payments: Your membership is a subscription service, which will auto-renew at the end of each term unless you cancel. To the maximum extent permitted by law, the following payment terms apply (except as otherwise agreed):
(i) If you choose the monthly option (where available), you will be charged monthly in advance via either a recurring credit card charge or a recurring direct debit. If you cancel (which you must do by written notice to advice@cloud.fabrhq.com) mid-month, you’ll be charged for the rest of that month but we will stop charging you thereafter.
(ii) If you choose the annual option, you will be charged annually in advance. We will auto-renew your subscription each year on or about the anniversary of your subscription date, unless you notify us 7 days prior to the anniversary of the renewal that you do not wish to renew.
(l) Promotions: From time to time, we may run promotions under which we offer discounted or introductory pricing, or ‘free memberships’ together with the purchase of certain other
packages or services. Unless expressly stated otherwise, these promotions only apply to the first billing period of your membership and upon renewal, the then-current membership price will apply and be charged to your credit card, bank account or invoice.
(m) Price Increases: We reserve the right to increase prices on plans or base pricing for fixed-fee project work at any time by email notice to you. We will honour old pricing for the period which you have paid up at the time of the increase (so until the end of the month for monthly, and until the end of the year for annual). If we increase prices, you are welcome to cancel your plan with immediate effect. If you do not cancel within 30 days after being notified, you’ll be taken to have accepted the price increase and our normal cancellation terms apply. This applies to both annual and monthly plans.
(n) Refunds: Our fees for the FABR Cloud Advice Membership are non-refundable, to the maximum extent permitted by law.